Automated Voice Calls and Message Processing

Automated outbound voice calls enable companies to reach a large number of customers using customized, dynamic IVR scripts. These solutions do not require any live call center agents, and the VoIP based infrastructure is inherently scalable. The end-result is unusually high reach at significantly lower operational costs.

PhonoClick now integrates outbound voice calls with other messaging methods, including SMS, email, and mobile push on the same service delivery platform.

Using this infrastructure, it is now possible to completely automate complex, yet highly usable interactions that could only be performed with expensive call center resources in the past.

Some examples of PhonoClick Automated Voice Calls are collection calls, fraud prevention calls and interactive mobile marketing.

Features:

• Personalized and dynamic call flow support
• Intelligent call timing and rescheduling
• Multi-channel interaction support
• Voice-mail detection
• Multiple language options
• High scalability

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