Collection Solutions

PhonoClick provides automated collection solutions based on automated voice calls and mobile messaging technologies. These help banks, credit card issuers and collection agencies to achieve higher collection performance and significantly reduced operational costs.

Early-phase reminder calls improve collection performance

Left unmanaged, overdue payments can quickly become bad debt. The period immediately after the due date is critical for successful collection. In most cases, the probability of collection decreases as time passes and the debtor is contacted by other creditors demanding other payments. In collection, it pays to be the first to contact.

Customized call scripts for more effective collection calls

PhonoClick's Collection Services feature various call scenarios with dynamic content changing according to the type of debt, profile of the debtor, the delay in payment and other factors. Instead of playing a uniform message in every call, the system personalizes call scripts on-the fly, in order to maximize collection performance.

Collection efficiency exceeding live operators

Collection calls have unique challenges. PhonoClick's smart call timing algorithms determine when a message has the highest probability of being listened by each customer, and schedules calls automatically. It also automatically reschedules incomplete or unanswered calls.

Spot problem customers

If a customer’s phone line is out-of-service due to unpaid bills, that may be an important sign of additional collection risk. PhonoClick can take different actions based on different termination codes of failed calls, and alert the bank if a customer’s phone service is inactive due to non-payment.*

Reach the unreachable customers!

Some customers may avoid creditor calls by keeping their mobile phones switched off, turning them on only when they need to place a call themselves. PhonoClick’s network logon detection feature knows when a previously unavailable customer becomes reachable, and immediately places a call.*

Value of customer vs value of collection

Many customers who are potentially very profitable in the long term, may have temporary payment problems. Customer acquisition costs can be very high. A late payment is no reason to alienate a valued customer.

PhonoClick Collection Services dynamically change message content during each call to balance collection performance and long-term customer retention goals.

* Feature available on supporting mobile networks only. Please contact PhonoClick to find out if mobile operators in your area support these features.

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