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Fraud Detection With Automated Verification Calls

Attackers targeting banks and other financial institutions are using increasingly sophisticated methods. They easily overcome simple authentication schemes based on PINs or passwords. As the number of transaction channels increase, fraudsters find new methods to access sensitive user data and use it to bypass complex security measures. Each additional layer of security reduces usability and customer satisfaction.

Now there is a better way to confirm the identity of the person making a remote transaction:
Directly calling the client for verification.

Until now, such confirmation calls could only be carried out with live call center operators for a small number high-risk transactions. PhonoClick now provides a much faster, lower cost, fully automated solution to make voice calls to customers and obtain instant approvals for any type of transaction.

Automated transaction verification calls

A voice call to the client’s mobile phone is the best channel to confirm a transaction. Its main advantages are:

  • Ease of use: The client only needs to answer a phone call
  • Instant confirmation: No need to wait for the customer to respond to an SMS
  • Low cost, high throughput: No live agents are needed
  • Instant access to the client

Only voice calls enable instant two-way communication with your clients anytime, anywhere. Unlike SMS-based methods, voice calls do not require clients to contact their bank to verify a transaction.

Comprehensive information, dynamic call content, high security

PhonoClick’s support for dynamic scenarios enables even the most complicated transactions to be properly explained to the client when a confirmation is requested. Security questions may be changed randomly.

The most effective method against advanced fraud schemes

Voice calls can be used to reliably detect fraudulent transactions even when the password, the card data and the mobile phone has been obtained by the attackers.

High performance, low cost

PhonoClick Fraud Prevention provides all the advantages of voice confirmation calls without requiring live call center agents.

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